Refund policy

LIGHTBULB BUSINESS REFUND POLICY

Return Period

Our standard return period is 14 days from the date you receive your purchase. This aligns with UK and EU consumer rights regulations.

Eligibility Requirements

To be eligible for a return:

  • Items must be unused and in the same condition you received them
  • Items must be in their original packaging
  • A receipt or proof of purchase is required

Non-Returnable Items

The following items cannot be returned:

  • Perishable goods (food, flowers)
  • Newspapers or magazines
  • Intimate or sanitary goods
  • Hazardous materials or flammable items
  • Gift cards
  • Downloadable software products
  • Opened health and personal care items
  • Custom-made or personalized items

Partial Refunds

Partial refunds may be issued for:

  • Items showing obvious signs of use
  • Opened media products (CDs, DVDs, software)
  • Items returned damaged or with missing parts (not due to our error)
  • Items returned outside the standard return period but within 30 days

Refund Process

  1. Once we receive and inspect your return, we'll send you an email notification.
  2. If approved, your refund will be processed to your original payment method.
  3. Depending on your payment provider and location, refunds may take 5-10 business days to appear in your account.

Return Shipping

Please return items to: [Your Business Return Address]

For UK and EU customers: You are responsible for return shipping costs unless the item is defective or incorrect.

Contact Information

If you have questions about your refund or return: Email: [Your Email] Phone: [Your Phone Number]

Consumer Rights Notice

For UK and EU customers: This policy does not affect your statutory rights regarding faulty or misdescribed goods under the Consumer Rights Act 2015 (UK) or EU Consumer Rights Directive.